Refund Policy

At AVRILA, we are committed to delivering high-quality handcrafted skincare products. Due to the personal care and hygiene nature of cosmetic products, and considering the limited pricing margins associated with our products, we generally do not offer refunds, returns, or exchanges once an order has been delivered.

Non-Returnable Products

All soaps, skincare products, and cosmetic items sold by AVRILA are considered non-returnable and non-refundable after delivery, except in cases where the product received is damaged, defective, incorrect, or missing.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery by providing:

• Your order number
• Clear photographs of the product
• Images of the outer packaging

Upon verification, AVRILA may, at its sole discretion, provide a replacement product or other appropriate resolution.

Refund Policy

Refunds are generally not applicable for delivered orders due to the hygienic nature of cosmetic products and the pricing structure of our products. Refunds, if approved under exceptional circumstances, shall be processed solely at the discretion of AVRILA.

Order Cancellation

Orders may be cancelled only before they are processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Support

For assistance regarding your order, please contact us through our Contact Us page or via WhatsApp Support.